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FAQ

Frequently asked questions

Answers to common questions about courses, material kits, artworks, the base and cooperation.

FAQ · Courses

About Rock-Color Courses

Q1: I'm a complete beginner with no painting experience. Can I still take this course?

Yes. The course is designed for beginners—starting with brush control, pigments and tools, and building up step by step.

Q2: Live or recorded? How long is access?

High-definition recorded video with bundled Q&A; you can re-watch anytime after purchase.

Q3: Is the included tool kit the same as the ¥298 kit sold separately?

Yes, same Starter Mural Tool Kit. Bundled free with the course; physical delivery limited to Mainland China (Hong Kong, Macao, Taiwan and overseas do not receive the physical kit).

Q4: I'm outside Mainland China—how does the course work?

The course is fully online; the physical tool kit is not delivered overseas. You can purchase materials locally against the course's material list.

Q5: How long does the course take?

Around 4–6 weeks at a comfortable pace.

Q6: Can I get a refund?

The course is virtual recorded content; once activated, refunds are not supported except for course-content faults. Please review carefully before purchase.

FAQ · Starter Kit

About the ¥298 Starter Rock-Color Kit

Q1: When does it ship? Free shipping?

Dispatched within 48h; free shipping in Mainland China. Hong Kong, Macao, Taiwan and overseas not supported.

Q2: Who is it for?

Beginners trying rock-color, or course students who want a companion practice kit.

Q3: Returns / exchanges?

Photo-verified transit damage is replaced free; consumables (pigment, brushes) are non-returnable unless defective.

Q4: Is gold-leaf adhesive included?

No—gold-leaf adhesive is an optional add-on. Contact customer service for pricing.

FAQ · Replica Artwork

About the ¥6980 Replica Mural

Q1: Does the price include a frame? Weight?

Yes, the frame is included; the finished piece weighs about 10kg and is ready to hang.

Q2: In stock? How long to ship?

Two versions: ready-stock (the exact piece shown, ships within 48h); custom replica (15–20 business days hand-painted to order). Contact us to confirm before ordering.

Q3: Printed or hand-painted?

Mud-board base, hand-painted with natural mineral pigments, traditional multi-layer glazing and gilding—not a print.

Q4: 7-day no-reason return?

This is a hand-made custom art replica; 7-day no-reason return is not supported. Transit damage with photo proof is fully compensated; non-transit / non-quality issues are not returnable.

Q5: Any hanging taboos?

The placement advice is a reference for traditional Chinese interior aesthetics, not a hard rule.

Q6: Can I commission other sizes or subjects?

Yes—residential, commercial and bulk commissions are welcome. Contact customer service to discuss your needs and a quote.

FAQ · Campus & Projects

About Our Campus, Alumni & Commissions

Q1: Can I visit the campus in person?

Yes—our 6,000 m² campus hosts creation, teaching, study tours, exhibitions and content incubation. Book a visit or study-tour through customer service.

Q2: Will I definitely make money / become a content creator after learning?

We teach the full rock-color craft; some alumni do take on side commissions and build content accounts. Outcomes vary by individual practice, resources, and commitment—no income is guaranteed. The creator cases shown are real alumni but do not represent every student.

Q3: Do you take on large mural projects (home, tea room, temple, cultural-tourism)?

Yes—residential feature walls, commercial venues, exhibition halls, cultural-tourism and temple murals. Submit your project and we will share a tailored plan and quote.

Q4: Where can I see student work?

The site has a dedicated Student Works section with practice, creative and installed pieces.

Q: Can you ship physical goods (kits / artwork) to Hong Kong, Macao, Taiwan or overseas?

Physical products ship to Mainland China only. The recorded course itself has no region restriction.

Q: How do I apply for partnership / franchise? Is there a fee?

Multiple partnership modes are available with different terms—no flat franchise fee. Submit a partnership form and we will share a tailored proposal.

Q: Can I submit my work to the Student Works section?

Only students who purchased the course can submit rock-color paintings (no portrait required). Submissions are reviewed and curated; being featured is not guaranteed. Submission grants the platform a license to display the work online.

Q: How is a custom mural priced?

No fixed list price—size, subject, craft, and on-site requirements all affect cost. Please submit a Custom Mural form and we will reply with a tailored plan and quote.

Q: Can I cancel a custom project? Is the deposit refundable?

Once the plan is confirmed and the deposit paid, the schedule and raw materials are locked. Client-side cancellation forfeits the deposit—please confirm all details before starting.

Want to paint one yourself?

From understanding materials to a finished work — our video classes and museum practice await you.